InTouch requires a specific "InTouch for Remote Desktop Services" license to run over thin clients. You must upgrade the key through your vendor. 4. Best Practices for Managing Wonderware Licenses
| License Type | Format | Best For | Renewal | | :--- | :--- | :--- | :--- | | | User login via Flex | System integrators programming HMIs | Monthly/Annual | | Runtime (Station) License | .LIC file or Dongle | Permanent plant floor operation | Perpetual or Term | | Demo/Temp Key | 30-day .lic file | Proof-of-concept testing | One-time (reinstall OS to reset) | | Web Client License | Concurrent session count | Remote operators accessing Thin Clients | Annual |
Open your license manager and verify the expiration date. Many corporate licenses are subscription-based and require annual renewal. wonderware intouch license key
| Error Message | Probable Cause | Troubleshooting Steps | | :--- | :--- | :--- | | | The Sentinel Hardware Key is not installed, is broken, or is connected to an unsupported port. | 1. Ensure the Sentinel driver from Rainbow Technologies is installed and running. 2. Check the key; if broken, contact your local Wonderware Distributor for a replacement. | | "Could not connect to the Primary Server..." | One or more license server services have stopped running. | Go to Windows Services and make sure the three License Server services are running. Start them if they are not. | | License not working after abnormal shutdown. | Licenses are not returned to the pool if InTouch shuts down abnormally. | InTouch HMI must be restarted and manually shut down to release licenses. Restart the wwsvlicmgr (Wonderware License Manager) service in Windows. | | Error: "This file does not contain a valid ActiveFactory License." | The WWSUITE.LIC file requires a specific hardware key to be attached. | Ensure the correct hardware key is attached to the parallel port and that the Sentinel driver is functioning properly. |
Understanding Wonderware InTouch License Key: A Comprehensive Guide InTouch requires a specific "InTouch for Remote Desktop
: Only allows you to run the WindowViewer application to operate a plant or process.
To avoid compliance audits and unexpected downtime, treat your digital license keys as critical plant assets. Best Practices for Managing Wonderware Licenses | License
file) or a physical hardware key (dongle) that authorizes the use of InTouch HMI software. The license defines the functionality, capacity, and restrictions of the installed software. InTouch licenses are determined based on:
Take inventory of your current licenses today. If you find demo banners, expired dongles, or missing .lic files, contact an authorized AVEVA partner immediately. A stable license means a stable production line.
: An industrial company might need to purchase one set of Wonderware InTouch 2020 Development Edition (Unlimited Points) authorization for field engineers to debug and modify programs. The cost for this can vary significantly based on their existing agreements.
For the most current licensing information, consult your authorized AVEVA distributor or visit AVEVA‘s official website .